Speaking

Personal and organizational uncertainty, risk and loss. We are more afraid of anticipated dangers—and of each other—than at any point in history. So, how do we get great work done together? Trust, respect, accountability and influence have to be more than just words. That means we need to get as competent at designing and developing our working relationships as we are at our subject matter expertise.

Mark Cappellino demystifies what it takes to have high-functioning relationships at work. This is not about acquiring “soft” skills, being vulnerable or having touchy-feely experiences. We each possess the concrete tools to create effective relationships at work that work: we just don’t know what these are or how to use them. Mark shares the “what” and the “how to” in easy-to-understand language. His keynotes range from 15 minutes (TED-talk style) to half-day events. Anything longer than 60 minutes gives participants a chance to work with his simple, powerful model for designing and developing effective relationships at work.

Get my people working together!

Conversation is the power source that drives value creation in businesses. It is what makes people and processes go. Change how we relate to one another and we change our conversations. Change our conversations and we can change our world.

During this interactive session, people learn how to use conversations to intentionally design, then develop their working relationships to change for the better. They create new insights and strategies for owning and delivering on the value-producing promises inherent in their roles. And they begin to understand how they can use interpersonal conflict to spark innovation and bring a new level of civility and respect to their professional relationships. Participants will leave with a plan to initiate and stay with a conversation they need to have in order to get great work done.

Curing the authority hangover

Many of us spend a large chunk of our mental and emotional energy worrying about the tension and noise in our relationships at work. Yet who wants to feel trapped when they could be experiencing a sense of aliveness and joy in working together?

This provocative and useful session has people look at how hierarchical authority keeps us all—including senior leaders—frustrated and stuck. Participants get to reflect on what blocks us from having effective and efficient conversations. They can move from rumination and speculation to conversations with each other. This keynote is particularly effective for anyone who wants to have greater influence, rather than more control.

  • Mark worked with our senior management team during a time of difficult culture change. My team was neither prepared nor able to handle difficult conversations that were important to building trust and helping us to navigate this transition. After working with Mark, each of us is a better, more open communicator.”

    Michael Rosen

    President Kroll® Background America

  • Mark would be an excellent executive coach to work with whenever management style, interpersonal relationships, communications or image are the issues. I found him to be a really solid listener and very knowledgeable about what makes executives effective.

    Jerry Geraghty

    CEO Rogers Group Inc.

  • Mark helped me recalibrate my existing work relationships and form new ones so that my communications are now much more effective. Whatever news I have to deliver, people understand it is shared in the context of “we’re all on the same team here and my interests are your interests”.

    Devin Schultz

    Assistant General Counsel Ingram Industries Inc.

  • I experienced an entire shift in my personality during one of our conversations. Something Mark said literally—and abruptly—unleashed the leader in me.

    Michael Gardner

    VP of Finance & Operations MissionPoint Health Partners

  • As a coach, Mark has a way about him of asking exactly the right questions, and listening and getting down to the core of things…even to the core of who you are. He helped me discover my unique, authentic leadership style, clarify my role in relationship dynamics, and more effectively lead from my strengths.

    Beth R. Chase

    President & CEO C3 Consulting LLC

  • After 10 years in corporate America and 30 years as an entrepreneur, there’s not much in business I haven’t seen and resolved. Sometimes I have difficulty seeing exactly what the current problem is. I can count on Mark to shine a light on the situation so I can see it clearly. He is straightforward and direct without being heavy-handed.

    Marc Fortune

    Former CEO, Century II and Founder, Force Five

  • Mark worked with our senior management team during a time of difficult culture change. My team was neither prepared nor able to handle difficult conversations that were important to building trust and helping us to navigate this transition. After working with Mark, each of us is a better, more open communicator.

    Michael Rosen

    President Kroll® Background America

  • Mark would be an excellent executive coach to work with whenever management style, interpersonal relationships, communications or image are the issues. I found him to be a really solid listener and very knowledgeable about what makes executives effective.

    Jerry Geraghty

    CEO Rogers Group Inc.

  • The minute you meet Mark, you feel like he’s someone you already know, someone you can be comfortable with. He’s the kind of collegial person who listens and is truly interested in what you’re saying and who is, at the same time, interesting himself. Very engaging. Extremely genuine.

    Bill Morelli

    Senior Advisor and Former Executive VP & General Counsel Ingram Industries Inc.

  • Mark helped me recalibrate my existing work relationships and form new ones so that my communications are now much more effective. Whatever news I have to deliver, people understand it is shared in the context of “we’re all on the same team here and my interests are your interests”.

    Devin Schultz

    Assistant General Counsel Ingram Industries Inc.

  • I experienced an entire shift in my personality during one of our conversations. Something Mark said literally—and abruptly—unleashed the leader in me.

    Michael Gardner

    VP of Finance & Operations MissionPoint Health Partners

  • Mark has an uncanny ability to broaden the lens of his audience so that true insight, learning and change take place. His approach is neither formulaic nor prescriptive. His willingness and capacity to move with the needs of an individual or group allows them the freedom to find the core issue or challenge and then to address it in a proactive, productive way.

    Janet McDonald

    Principal C3 Consulting LLC

  • Mark Cappellino is an unbeatable speaker…year after year. He helps leaders realize what they can do in the workplace that is more interactive, collaborative, and effective.

    Mark D. Cannon

    Associate Professor of Leadership & Organizational Studies Vanderbilt University

  • Having breakthrough conversations that really make a difference for our clients is critical to our consulting firm’s success. Working with several of our real-life situations, Mark helped us ‘unpack’ each challenging conversation, break it down, try out a different way of thinking about it, and learn how we could go about having that same conversation and end up with a breakthrough.

    Beth R. Chase

    President & CEO C3 Consulting LLC

  • Mark Cappellino is humble, yet assertive…both positive, powerful characteristics for coaches. He has a self-confidence and centeredness that are helpful for those of us who like to feel we’re dealing with someone who has their act together. Whenever I raise an issue, he knows exactly what point to go to and exactly what tools I can use to work on that. He’s continually sharpening his blade—and it shows.

    Marc Fortune

    Former CEO, Century II and Founder, Force Five

  • I don’t trust coaches. But when I met Mark at the suggestion of my CEO, I instantaneously felt he knew what he was doing, could be trusted and would deliver. I was right on all counts.

    Janet McDonald

    Principal C3 Consulting LLC

  • Mark is a fabulous listener. He creates a non-threatening learning environment that helps executives peel away the layers of emotion and fear to get right to the heart of the issues they are facing.

    Michael Rosen

    President Kroll® Background America

  • Mark would be an excellent executive coach to work with whenever management style, interpersonal relationships, communications or image are the issues. I found him to be a really solid listener and very knowledgeable about what makes executives effective.

    Jerry Geraghty

    CEO Rogers Group Inc.

  • The minute you meet Mark, you feel like he’s someone you already know, someone you can be comfortable with. He’s the kind of collegial person who listens and is truly interested in what you’re saying and who is, at the same time, interesting himself. Very engaging. Extremely genuine.

    Bill Morelli

    Senior Advisor and Former Executive VP & General Counsel Ingram Industries Inc.