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  • Agree To Disagree

    Agree That You Disagree

    Agreeing to disagree leaves us with the problems we started with. Conflict is actually an opportunity—but rarely do we see it that way.  

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  • Authority

    Influence

    Effective leaders access people’s full potential without relying on authority to get things done.

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  • Blame Or Bust

    Mutual Accountability

    Share accountability for leading a great challenge and reduce the risk of great missteps and failures.

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Mark Cappellino helps leaders design and develop working relationships in which great work gets done. Meet Mark

Leadership Coaching

What if you could masterfully initiate and lead conversations in which the future changes positively for everyone concerned?

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Speaking

What if everyone in your company could be as competent at their working relationships as they are at their subject matter expertise?

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May 22, 2015

What is it about difficult conversations?

Not every conversation we have should or will be easy. To have conversations is to exchange ideas, to learn together. Learning isn’t always easy. And any conversation worth having requires some effort.

Read on

  • Mark worked with our senior management team during a time of difficult culture change. My team was neither prepared nor able to handle difficult conversations that were important to building trust and helping us to navigate this transition. After working with Mark, each of us is a better, more open communicator.”

    Michael Rosen

    President Kroll® Background America

  • Mark would be an excellent executive coach to work with whenever management style, interpersonal relationships, communications or image are the issues. I found him to be a really solid listener and very knowledgeable about what makes executives effective.

    Jerry Geraghty

    CEO Rogers Group Inc.

  • Mark helped me recalibrate my existing work relationships and form new ones so that my communications are now much more effective. Whatever news I have to deliver, people understand it is shared in the context of “we’re all on the same team here and my interests are your interests”.

    Devin Schultz

    Assistant General Counsel Ingram Industries Inc.

  • I experienced an entire shift in my personality during one of our conversations. Something Mark said literally—and abruptly—unleashed the leader in me.

    Michael Gardner

    VP of Finance & Operations MissionPoint Health Partners

  • As a coach, Mark has a way about him of asking exactly the right questions, and listening and getting down to the core of things…even to the core of who you are. He helped me discover my unique, authentic leadership style, clarify my role in relationship dynamics, and more effectively lead from my strengths.

    Beth R. Chase

    President & CEO C3 Consulting LLC

  • After 10 years in corporate America and 30 years as an entrepreneur, there’s not much in business I haven’t seen and resolved. Sometimes I have difficulty seeing exactly what the current problem is. I can count on Mark to shine a light on the situation so I can see it clearly. He is straightforward and direct without being heavy-handed.

    Marc Fortune

    Former CEO, Century II and Founder, Force Five

  • Mark worked with our senior management team during a time of difficult culture change. My team was neither prepared nor able to handle difficult conversations that were important to building trust and helping us to navigate this transition. After working with Mark, each of us is a better, more open communicator.

    Michael Rosen

    President Kroll® Background America

  • Mark would be an excellent executive coach to work with whenever management style, interpersonal relationships, communications or image are the issues. I found him to be a really solid listener and very knowledgeable about what makes executives effective.

    Jerry Geraghty

    CEO Rogers Group Inc.

  • The minute you meet Mark, you feel like he’s someone you already know, someone you can be comfortable with. He’s the kind of collegial person who listens and is truly interested in what you’re saying and who is, at the same time, interesting himself. Very engaging. Extremely genuine.

    Bill Morelli

    Senior Advisor and Former Executive VP & General Counsel Ingram Industries Inc.

  • Mark helped me recalibrate my existing work relationships and form new ones so that my communications are now much more effective. Whatever news I have to deliver, people understand it is shared in the context of “we’re all on the same team here and my interests are your interests”.

    Devin Schultz

    Assistant General Counsel Ingram Industries Inc.

  • I experienced an entire shift in my personality during one of our conversations. Something Mark said literally—and abruptly—unleashed the leader in me.

    Michael Gardner

    VP of Finance & Operations MissionPoint Health Partners

  • Mark has an uncanny ability to broaden the lens of his audience so that true insight, learning and change take place. His approach is neither formulaic nor prescriptive. His willingness and capacity to move with the needs of an individual or group allows them the freedom to find the core issue or challenge and then to address it in a proactive, productive way.

    Janet McDonald

    Principal C3 Consulting LLC

  • Mark Cappellino is an unbeatable speaker…year after year. He helps leaders realize what they can do in the workplace that is more interactive, collaborative, and effective.

    Mark D. Cannon

    Associate Professor of Leadership & Organizational Studies Vanderbilt University

  • Having breakthrough conversations that really make a difference for our clients is critical to our consulting firm’s success. Working with several of our real-life situations, Mark helped us ‘unpack’ each challenging conversation, break it down, try out a different way of thinking about it, and learn how we could go about having that same conversation and end up with a breakthrough.

    Beth R. Chase

    President & CEO C3 Consulting LLC

  • Mark Cappellino is humble, yet assertive…both positive, powerful characteristics for coaches. He has a self-confidence and centeredness that are helpful for those of us who like to feel we’re dealing with someone who has their act together. Whenever I raise an issue, he knows exactly what point to go to and exactly what tools I can use to work on that. He’s continually sharpening his blade—and it shows.

    Marc Fortune

    Former CEO, Century II and Founder, Force Five

  • I don’t trust coaches. But when I met Mark at the suggestion of my CEO, I instantaneously felt he knew what he was doing, could be trusted and would deliver. I was right on all counts.

    Janet McDonald

    Principal C3 Consulting LLC

  • Mark is a fabulous listener. He creates a non-threatening learning environment that helps executives peel away the layers of emotion and fear to get right to the heart of the issues they are facing.

    Michael Rosen

    President Kroll® Background America

  • Mark would be an excellent executive coach to work with whenever management style, interpersonal relationships, communications or image are the issues. I found him to be a really solid listener and very knowledgeable about what makes executives effective.

    Jerry Geraghty

    CEO Rogers Group Inc.

  • The minute you meet Mark, you feel like he’s someone you already know, someone you can be comfortable with. He’s the kind of collegial person who listens and is truly interested in what you’re saying and who is, at the same time, interesting himself. Very engaging. Extremely genuine.

    Bill Morelli

    Senior Advisor and Former Executive VP & General Counsel Ingram Industries Inc.